Vinyl Returns Made Simple

Return Window

Rythmino offers a 30-day return window for all vinyl records purchased directly from our website. If you change your mind or discover a hidden flaw, let us know within this timeframe. According to the FTC Mail/Internet/Telephone Order Merchandise Rule, we are committed to ensuring that your experience remains straightforward. Returns initiated after this period may not be accepted, so keep an eye on that calendar. Remember, we’re all about making your connection to music seamless and enjoyable.

How to Initiate

Initiating a return is as easy as pie. Simply visit our website and head to the returns section, where you’ll find a clear guide on how to start the process. Fill out the return form with your order details and the reason for the return. Once submitted, you will receive a confirmation email with further instructions. Should you encounter any hiccups, don’t hesitate to our contact page—we’re here to help you navigate the return experience with grace.

What’s Returnable

We accept returns on most vinyl records, provided they are in their original condition and packaging. This means that any record showing signs of wear or damage may not be eligible for return. In the spirit of integrity, we want to ensure that every Rythmino vinyl is cherished and respected. If you feel your purchase does not meet expectations, check the condition before sending it back. Remember, it’s about keeping the love for music alive.

What’s Final Sale

Certain items are considered final sale, meaning they cannot be returned once purchased. This includes limited editions or special releases, which often fly off the shelves. To avoid disappointment, be sure to read the product descriptions carefully. We highlight any final sale items clearly on our website. If you’re uncertain about an item, give us a shout via our contact page, and we’ll provide clarity before you hit that ‘buy’ button.

Refund Method & Timeline

Refunds will be processed using the original payment method and typically take 5-10 business days to reflect in your account. Once we receive your returned vinyl, we’ll inspect it and issue a refund if it meets our return criteria. Please note that original shipping costs are not refundable unless the return is due to an error on our part. Transparency is key, and we strive to keep you informed at every step of the process.

Damaged or Wrong Items

In the event that your order arrives damaged or if you receive the wrong item, please contact us immediately. We’ll make it right. Document any damage with photos and include them in your message to expedite the resolution. Rythmino wants you to love your records, and we take responsibility if the unexpected occurs. our contact page, and let’s get your experience back on track.

Return Shipping

Return shipping costs are the responsibility of the customer unless we made a mistake with your order. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we can’t guarantee that we’ll receive your returned item. Keeping things secure is essential—just as important as the music that fills your life. Once we receive your return, we’ll handle the rest and keep you updated.

Exchanges

Exchanges can be tricky when it comes to vinyl, but we’re here to help. If you’d like to exchange a record for another title, initiate the return process first, and then place a new order for the desired item. This way, you won’t miss out on those vinyl gems that might slip away. If you need assistance along the way, our team is just a message away via our contact page.